Towing & Roadside Assistance FAQ

It depends on where you are and how busy we are that hour. When you call dispatch we check which truck is closest and give you a real time estimate before we send anyone out - no guessing, no runaround.

Towing is usually a hook-up fee plus a per-mile rate, and roadside jobs like a jump start, lockout, or tire change are flat rates. Tell us the vehicle, where it is, and where it's going and we'll quote you on the phone. The price we quote is the price you pay.

Yes. We run 24 hours a day, 7 days a week, holidays included. Breakdowns don't keep business hours, so neither do we.

We do. Flatbed towing is the safest option for AWD, low-clearance, lowered, luxury, and non-running vehicles because all four wheels come off the road.

Jump starts, car lockouts, flat tire changes, fuel delivery, and winching or recovery when a vehicle is stuck in mud, sand, snow, or a ditch. If it's something we can fix on the shoulder, we'll try that before towing.

Yes. A vehicle that won't start, has a dead battery, seized brakes, or missing keys can still be loaded with the right equipment. Just let dispatch know the condition so we bring the right truck.

We cover Austin, TX and the surrounding communities, including the major highways around the metro. Long-distance tows out of the area are available too - just ask for a quote.

Yes. We use proper soft ties and straps made for bikes, so your motorcycle arrives the same way it left.

Cash, credit, and debit. Payment is due when the job is finished, and you'll know the price before we start.

If your insurer or motor club reimburses towing, we'll give you an itemized receipt with everything you need to file the claim. Check with your provider first on what they cover.